What has stopped working?
Is it the whole property, one room, the sockets or a single appliance? Describe what you have noticed. You do not need to identify the technical cause.
Bristol & surrounding areas · Emergency electrician
Emergency electrician
in Bristol.
Lost power, a damaged socket or electrics that feel unsafe? Call Max to explain what has happened and check same-day availability. Emergency enquiries are taken seven days a week, 7am–10pm.
Call first. Attendance and the charging basis are confirmed before a visit.
Choose your starting point
Which situation matches?
A clear first conversation helps separate a fault inside your property from a network power cut or an immediate emergency.
Your next step
A fault in your property
Part of the home has lost power, a protective device keeps tripping, or a socket or fitting has been damaged. Call to discuss an electrician visit.
Call Max nowCall for urgent help. Attendance is confirmed by phone.Your next step
A wider power cut
If neighbouring properties are also affected, contact the electricity network on 105. PB Electrical cannot restore a fault on the public network.
Call 105Speak to the network team about a wider outage.Your next step
Fire or immediate danger
If there is a fire or danger to life, get out, stay out and call 999. An online enquiry is not an emergency response service.
Call 999Call emergency services for fire or danger to life.Your next step
Something else / I’m not sure
Call Max and describe what you have noticed. You do not need to identify the fault. For fire or danger to life, get out, stay out and call 999.
Call Max nowCall for urgent help. Attendance is confirmed by phone.What the work includesScope, access and what to agree before the job.
What the job involves
Make the situation safe, then establish the cause.
The first visit establishes what can be made safe or repaired and what needs further attention. A replacement part, more access or a follow-up visit may be needed; the findings should determine that next step.
The scope, access and basis of the price are discussed before work is agreed.
Call Max nowStart with the details you know. Max can clarify the rest.
Discuss the symptoms and any immediate safety concerns by phone.
Describe only what you can observe safely. Say whether there is heat, smell, water or visible damage; you do not need to find the faulty component.
Confirm attendance availability and the charging basis before a visit.
A call establishes whether a visit is available and the basis of the charge. Calling does not guarantee an immediate attendance slot.
Inspect and test the affected part of the installation.
The electrician assesses the affected installation. Keep people away from suspect equipment while help is arranged.
Explain the fault found and agree the next work with you.
The findings determine the proposed repair. Additional work, replacement parts and costs are discussed before proceeding.
Make safe or repair where possible; identify any follow-up work or parts needed.
Some faults can be resolved at the first visit. Others require isolation, parts, further investigation or a return appointment.
Before the appointmentUseful decisions to discuss with Max.
Before the appointment
Useful information for the first call.
Have the postcode and a safe contact number ready. Describe what has happened without touching or opening suspect equipment.
How the job worksFrom your first enquiry to the final handover.
From first contact to handover
Know what happens next.
Call and describe the problem
Share your postcode, symptoms and whether anyone is in immediate danger.
Confirm the visit
Availability, access and charges are discussed before an appointment is agreed.
Investigate and make safe
The affected installation is assessed. Any proposed repair is explained before proceeding.
Agree what happens next
If further parts or work are needed, you receive a clear explanation of the remaining issue.
See relevant PB Electrical workCompleted electrical work and what was involved.
Electrical work by PB Electrical
Explain the problem. Agree the next step.
A repair should leave you knowing what changed.
We explain the fault found, the action taken and any limits to what could be completed on the visit. Where installation work requires certification, the relevant documentation is provided. A temporary make-safe is explained as such.
See more of our workWhat affects the quoteEquipment, access and the details Max needs.
Understand the quote
What affects the scope and price?
An emergency visit and fault investigation can involve different costs from a planned installation. Ask about the call-out charge, diagnostic time and the basis for any repair before agreeing attendance.
The quote takes account of:
time and day of attendance; extent of investigation required; replacement parts and access; any follow-up visit or remedial work.
While arranging help.
Have the postcode and a safe contact number ready. Describe what has happened without touching or opening suspect equipment.
- Keep people away from damaged or suspect electrical equipment.
- Do not remove covers, touch exposed wiring or repeatedly reset a tripping circuit.
- Tell us about water near electrics without approaching the hazard.
- Have your postcode and a safe contact number ready.
Practical answers
Questions before you book.
What hours can I call for emergency electrical help?
You can call Max from 7am to 10pm, seven days a week, to check availability. Attendance and charges are confirmed by phone. PB Electrical does not offer a 24-hour attendance service. For fire or danger to life, call 999.
Call Max about thisDo you offer same-day electrical call-outs?
Same-day attendance is subject to the job and existing bookings. Call Max to describe the fault and check availability, access and charges before a visit is agreed. For an unsafe situation, keep away from the affected equipment rather than waiting for an online reply.
Call Max about thisShould I use the enquiry form for an urgent fault?
Call instead. Messages may not be read immediately. If there is a fire or danger to life, call 999.
Call Max about thisWhat happens if the repair needs parts or another visit?
Max will explain what has been found, what has been made safe and what remains to be done. Some repairs need replacement parts or further access. Agree the follow-up work and its cost before proceeding.
Call Max about thisMy whole house has no power. Do I need an electrician or 105?
If nearby properties are also affected, report the power cut to the network on 105. If the problem appears confined to your property, call Max to describe it. Keep away from damaged equipment and never open the meter, supply equipment or consumer unit to investigate.
Call Max about thisHow much does an emergency electrician cost?
The charge depends on attendance time, investigation and any repair or parts needed. Before agreeing a visit, ask about the call-out charge, included diagnostic time and further authorisation. Tell Max your postcode and what has happened so the charging basis can be discussed.
Call Max about thisWhat should I tell you when I call about an electrical emergency?
Start with the address, what has stopped working and any burning smell, water or visible damage. Mention vulnerable occupants or essential equipment. You do not need to diagnose the fault or move closer to a hazard to gather more information before calling.
Call Max about thisUseful advice before you decideExplore the guide or a different electrical job.
Get the job started
Call Max now.
Call for urgent help. For planned work, tell Max the job and postcode to start the discussion.
Speak directly with Max · 7am–10pm, seven days. For urgent help, please call.